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Terms & Conditions

Last Updated: January 15, 2025

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of services provided by Rapid Teck Network (“Company,” “we,” “our,” or “us”). By engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

If you do not agree to these Terms, please do not engage our services. We reserve the right to modify these Terms at any time. Continued use of our services after modifications constitutes acceptance of the updated Terms.

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Important: Please read these Terms carefully before engaging our services. These Terms constitute a legally binding agreement between you and Rapid Teck Network.

2. Services Description

Rapid Teck Network provides the following technology solutions and services:

2.1 Core Services

  • CCTV & Surveillance Systems: Design, installation, and maintenance of video surveillance solutions
  • Access Control Systems: Biometric and card-based access control implementations
  • Structured Cabling: Network infrastructure design and installation
  • VoIP Solutions: Unified communications and telephony systems
  • IoT Solutions: Smart building and automation technologies
  • IT Support: Managed services and technical support

2.2 Service Delivery

Services will be delivered according to project specifications agreed upon in writing. Timelines and deliverables are subject to the specific Statement of Work (SOW) or project proposal.

2.3 Service Modifications

We reserve the right to modify or discontinue any service with reasonable notice. Changes to active projects require written mutual consent.

3. Client Obligations

As a client of Rapid Teck Network, you agree to:

3.1 Information Accuracy

  • Provide accurate and complete information regarding project requirements
  • Disclose all relevant site conditions and constraints
  • Update us promptly of any changes affecting project delivery

3.2 Site Access

  • Provide safe and timely access to installation sites
  • Ensure necessary permits and approvals are obtained
  • Coordinate with building management and other contractors as needed

3.3 Cooperation

  • Respond to inquiries and requests within reasonable timeframes
  • Designate a point of contact for project communications
  • Review and approve project milestones promptly

3.4 Equipment Care

  • Use installed equipment according to provided guidelines
  • Refrain from unauthorized modifications or repairs
  • Report issues or malfunctions promptly

4. Payment Terms

4.1 Pricing

Prices are specified in the project proposal or quotation. All prices are in UAE Dirhams (AED) unless otherwise stated. Prices are subject to applicable taxes and duties.

4.2 Payment Schedule

Unless otherwise agreed in writing, payment terms are as follows:

  • 30% deposit upon project commencement
  • 40% upon equipment delivery or installation milestone
  • 30% upon project completion and acceptance

4.3 Payment Methods

We accept bank transfers, credit cards, and checks. Payment processing fees may apply to certain payment methods.

4.4 Late Payments

Late payments are subject to a service charge of 2% per month or the maximum allowed by law. We reserve the right to suspend services for accounts overdue by 30 days or more.

4.5 Disputed Charges

Billing disputes must be raised within 15 days of invoice date. Undisputed portions must be paid according to normal terms.

5. Warranties

5.1 Workmanship Warranty

We warrant that all installation work will be performed in a professional and workmanlike manner according to industry standards. We will correct any defects in workmanship at no charge for a period of one (1) year from project completion.

5.2 Equipment Warranty

Equipment is covered by the manufacturer’s warranty. Warranty periods and terms vary by manufacturer and product. We will assist with warranty claims during the coverage period.

5.3 Warranty Exclusions

Warranties do not cover:

  • Damage caused by misuse, abuse, or neglect
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Force majeure events (natural disasters, power surges, etc.)
  • Damage caused by third parties

5.4 Warranty Claims

Warranty claims must be submitted in writing within the warranty period. We will investigate and respond within 5 business days.

6. Limitation of Liability

6.1 Maximum Liability

Our total liability for any claims arising from services provided shall not exceed the total amount paid by the client for the specific project or service giving rise to the claim.

6.2 Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits or revenue
  • Loss of data or information
  • Business interruption
  • Loss of business opportunities
  • Cost of substitute services

6.3 Indemnification

Client agrees to indemnify and hold harmless Rapid Teck Network from any claims arising from:

  • Inaccurate information provided by the client
  • Client’s failure to obtain necessary permits or approvals
  • Misuse of installed equipment or systems
  • Third-party claims related to client’s use of our services

6.4 Insurance

We maintain appropriate professional liability and general liability insurance. Clients are responsible for their own property and business interruption insurance.

7. Intellectual Property

7.1 Ownership

All intellectual property rights in designs, documentation, software configurations, and methodologies developed by Rapid Teck Network remain our property unless explicitly transferred in writing.

7.2 License Grant

Upon full payment, clients receive a non-exclusive, non-transferable license to use deliverables for their internal business purposes.

7.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the course of service delivery. This obligation survives termination of services.

8. Termination

8.1 Termination by Client

Client may terminate services with 30 days written notice. Client remains liable for all work performed and materials ordered prior to termination date.

8.2 Termination by Company

We may terminate services immediately if:

  • Client fails to make payment according to agreed terms
  • Client breaches these Terms and fails to cure within 15 days
  • Client engages in unlawful or unethical conduct
  • Continuing service poses safety or legal risks

8.3 Effect of Termination

Upon termination, all outstanding payments become immediately due. We will return client property and materials. Client must cease use of any unlicensed deliverables.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Canada.

9.2 Dispute Resolution

In the event of a dispute, parties agree to first attempt resolution through good-faith negotiations. If negotiations fail, disputes may be submitted to mediation before pursuing litigation.

9.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

9.4 Entire Agreement

These Terms, together with any signed agreements or proposals, constitute the entire agreement between parties and supersede all prior communications and understandings.

Questions About These Terms?

Contact our team for clarification or to discuss specific project terms

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