Privacy Policy

Welcome to Rapid Teck Network (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and job title
• Project Information: Details about your technology requirements, site locations, and project specifications
• Business Information: Company size, industry, and technology infrastructure details
• Communication Records: Correspondence with our team, consultation notes, and support tickets

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referral source and navigation patterns

2.3 Technical Information from Installations

For clients with installed systems, we may collect:

• System performance data and diagnostic information
• Device configurations and network topology
• Security event logs (with your explicit consent)

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our technology solutions
• Communication: To respond to inquiries, provide support, and send project updates
• System Monitoring: To monitor system performance and provide proactive maintenance
• Business Operations: To process invoices, manage contracts, and maintain business records
• Marketing: To send promotional materials about our services (with your consent)
• Compliance: To comply with legal obligations and protect our legal rights
• Analytics: To understand usage patterns and improve our website and services

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, such as equipment manufacturers, cloud service providers, and payment processors. These parties are bound by confidentiality agreements.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights or the safety of others.

4.4 With Your Consent

We may share information with other parties when you explicitly authorize us to do so.

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Secure data centers with physical access controls
• Regular backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your online activity to display relevant ads

7.2 Cookie Management

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this page
• Sending email notifications for material changes (where applicable)

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rapid Teck Network
Email: privacy@rapidteck.ca
Phone: (825) 735-4495
Address: 196 Panorama Hills Place NW, Calgary, AB T3K 4N5, Canada

We will respond to your inquiry within 30 days of receipt.